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Product Feedback Survey Example

Have you ever ordered [product] from [company]
Yes
No
Overall how would you rate [company]
Very Satisfied
Satisfied
Neutral
Disatisfied
Very Disatisfied
Overall how would you rate our level of service?
Very Satisfied
Satisfied
Neutral
Disatisfied
Very Disatisfied
Overall how would you rate our level of service?
Very Satisfied
Satisfied
Neutral
Disatisfied
Very Disatisfied
How likely are you to recommend [company] to a friend
Extremely Likely
Very Likely
Somewhat Likely
Not So Likely
Not At All Likely
Why are you not more likely to recommend us?
For your next purchase how likely are you to buy from us?
Extremely Likely
Very Likely
Somewhat Likely
Not So Likely
Not At All Likely
How did you buy your product?
By phone
Online
In store
Other
Please Specify:
What was the main reason you purchased from us?
Value
Quality
Convenience
Location
Previous Experience
Customer Service
Reliability
Other
Please Specify:
What would you change about the purchase experience?
Do you have any other feedback for us?
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